Access support first
If a protected link fails, the wrong file is connected, or delivery cannot be completed, contact support so access can be investigated.
Digital product expectations before purchase.
Digital files can be accessed immediately after delivery. Review the product gallery, included-file description, print notes, license, and access status before checkout.
Duplicate purchases
Accidental duplicate orders may be reviewed using the order codes and buyer email.
Digital delivery
A completed digital delivery cannot be returned in the same way as a physical item. Requests are reviewed according to the access and transaction record.
Print results
Printer calibration, slicer settings, material condition, orientation, supports, and scale affect results and are not controlled by the file alone.
Incorrect listing
If the delivered package does not match the product record, report the discrepancy promptly.
Request form
Use the refund request form with an order code and concise explanation so the request enters the proper workflow.